Tanium Announces Integration with ServiceNow to Significantly Simplify and Accelerate the Patch Management Lifecycle for Organizations

KIRKLAND, Wash., Sept. 26, 2024 – Tanium, the industry’s only provider of converged endpoint management (XEM), today announced the launch of Tanium Patch Management for ServiceNow IT Operations, a powerful integration designed to streamline and automate the end-to-end patch management lifecycle and enable IT teams to eliminate the complexities and inefficiencies associated with traditional patching tools. Tanium’s comprehensive and automated solution works seamlessly with ServiceNow IT Operations Management (ITOM) and Security Operations (SecOps) workflows to patch assets in the ServiceNow Configuration Management Database (CMDB). 

“Organizations struggle to meet standard SLAs for patch management for a variety of reasons, including lack of visibility, manual and complex processes, long cycle times to patch, and uncertainty on the efficacy of patching. This next step in our collaboration with ServiceNow simplifies and enhances the patch management process,” said Shawn Gallagher, VP, Strategic Technology Alliances, Tanium. “With Tanium Patch Management for ServiceNow IT Operations, we’re enabling IT operations teams to gain comprehensive visibility, automate manual steps, and ensure that patch management is seamless and integrated with their existing IT workflows.” 

By integrating patch management directly into the Now Platform, IT teams can reduce manual effort, consolidate tools, and significantly improve patch efficiency and compliance. This integration includes several key features and benefits including:

• Proactive Scanning and Identification: Comprehensive visibility into all IT assets and identification of applicable patches. 

• Automated Deployment: Automate patch deployments from change management workflows and approvals. 

• Enhanced Reporting: Leverage native ServiceNow reporting and dashboard capabilities for patch history, deployments, and outstanding risks. 

• Integrated Workflows: Seamlessly embed Tanium patching into existing change processes in ServiceNow. 

• Operational Resilience: Reduce complexity, gain greater control, ensure compliance, and boost security posture. 

“By combining the robust configurability and automation capabilities of Tanium with our seamless workflows, data orchestration, and an AI platform, we’re simplifying the patch management processes for IT teams across enterprises,” said Binoy Gosalia, VP Global Partnerships and Channels, ServiceNow. “Our integration with Tanium will enhance experiences and reduce complexity for engineers and IT professionals as they work to quickly and seamlessly monitor today’s changing threat landscape.”

To help organizations better understand current patch applicability and business risk, Tanium Patch Management for ServiceNow ITOM scans, identifies, and reports on patches as records linked to CIs in the ServiceNow CMDB. It assigns business risk criteria to open patches based on CI attributes, improving compliance, risk, and resilience. Now, customers can get real-time patch information with CI history and relationships, giving unmatched visibility and control.

Additionally, the integration minimizes manual work and enhances patch effectiveness by enabling IT teams to plan, schedule, approve, and deploy patches directly from change records with the no-code ServiceNow Flow Designer. This capability consolidates tools, reduces manual efforts, and enables confident auditing and reporting on patch efficiency across the organization. Seamlessly integrated with ServiceNow, it facilitates end-to-end patch management across all Windows, Mac, and Linux configuration items, streamlining the entire process from a consolidated platform.

For additional information on how Tanium can enhance the value of your ServiceNow investment, please visit www.your.servicenow.com/taniumpatchmanagement. To download the integration solution, please visit the ServiceNow Store. 

About Tanium  
Tanium delivers the industry’s only true real-time cloud-based endpoint management and security offering. Its converged endpoint management (XEM) platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium’s customers include more than 40% of the Fortune 100, 7 of the top 10 U.S. retailers, 9 of the top 10 U.S. commercial banks, all 6 branches of the U.S. military, and MODs and DODs around the world. It also partners with the world’s biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on LinkedIn and X.  

Legal Disclaimer  
The information described herein is for general informational purposes only. This information is not a commitment, warranty, offer, promise, or legal obligation for us to deliver any future products, features, or functionality, and is not intended to be, and shall not be deemed to be, incorporated into any contract. The actual timing of any product, feature, or functionality that is ultimately made available may be different from what is described. 

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.